Mark Gilliland brings over 20 years of experience in the cleaning and restoration industry to his role as Chief Operating Officer with RMS. With a strong foundation in architectural education and a passion for service excellence, Mark leads with a commitment to precision, professionalism, and people-first values. Throughout his career, Mark has been dedicated to building high-performing teams that prioritize exceptional customer service and consistent quality. His leadership style emphasizes accountability, care, and continuous improvement, ensuring that every project reflects RMS’s commitment to excellence and client satisfaction. Mark’s deep industry expertise, coupled with his architectural perspective, allows him to approach restoration challenges with both technical insight and creative problem-solving. Under his guidance, RMS continues to set the standard for restoration across the region.